Legal
Privacy Policy
1. Introduction
SoftSapien ("SoftSapien," "we," "us," or "our") provides enterprise IT consulting, digital transformation, and Gen-AI engineering services. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices available to you. It applies to visitors of this website and to prospective clients who submit information through our proposal, discovery call, and contact forms.
2. Information We Collect
We collect information in three ways: information you provide directly, information collected automatically, and information from cookies and similar technologies.
Information you provide directly includes your name, work email address, phone number, country, company name, area of interest, project scope details, and any message content you submit through the proposal builder, contact form, or NDA request. If you schedule a call through our calendar integration, we also collect the scheduling details you provide to that third-party provider.
Information collected automatically includes your IP address, browser type and version, device type, referring page, pages visited, and timestamps of your visit. We use this information to operate, secure, and improve the website.
3. Cookies and Similar Technologies
This website uses functional cookies required for core features, such as remembering your progress through the multi-step proposal form, and analytics cookies that help us understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the proposal builder and other interactive features.
4. How We Use Your Information
We use the information we collect to:
- Respond to proposal requests and discovery call requests
- Prepare and send non-disclosure agreements when requested
- Communicate with you about your project and our services
- Operate, secure, and maintain this website
- Analyze website usage to improve content and performance
- Comply with legal and contractual obligations
5. How We Share Your Information
We do not sell your personal information. We share information only with service providers who support our operations, such as our email delivery provider and calendar scheduling provider, acting under confidentiality obligations. We may also share information with professional advisors, such as legal or accounting firms, where necessary, and with law enforcement or regulators where required by law. Any service provider that processes personal information on our behalf is contractually required to protect it and use it only for the purposes we specify.
6. Data Retention
We retain personal information submitted through this website for as long as necessary to respond to your inquiry, pursue a business relationship, and comply with legal, accounting, and contractual obligations. Where no engagement results from an inquiry, we retain the associated data for a limited period and then delete or anonymize it.
7. Data Security
We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including transport encryption, access controls, and restricted internal access to submitted data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
As a global consultancy, we may process and store information in countries other than your own. Where we transfer personal information across borders, we use safeguards required by applicable data protection law, including standard contractual clauses where relevant.
9. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Residents of the European Economic Area, the United Kingdom, and Switzerland have rights under the GDPR and UK GDPR. Residents of California have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected and the right to request deletion. To exercise any of these rights, contact us using the details in Section 13. We will respond within the timeframe required by applicable law.
10. Children's Privacy
This website and our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Third-Party Links
This website may link to third-party websites, including calendar scheduling tools and social media profiles. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be reflected by updating the effective date at the top of this page.
13. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, .