Managed Services
A system handed off without ongoing support becomes a liability the moment something breaks after hours. SoftSapien provides platform support, monitoring, and incident response after your team hands off day-to-day operations.
What's Included
How This Works
- 24/7 monitoring and alerting for production systems
- Defined incident response times based on severity, rather than a vague best-effort promise
- Regular platform health reviews alongside reactive support
Answers, Direct
Managed Services FAQ
What are your incident response times?
Defined by severity tier in the SLA agreed at project close, rather than a generic best-effort commitment.
Can we bring managed services in after another vendor built the system?
Yes, we run a code and architecture review first so support quality doesn't depend on undocumented assumptions.
What does managed services actually involve?
24/7 monitoring and alerting, incident response under a defined SLA, and regular platform health reviews alongside reactive support.
How much does a managed services agreement cost?
Cost depends on system complexity and the response-time tier you need. We scope cost after reviewing the systems in scope.
How quickly can managed services start after our build ships?
Support can begin immediately at project close, or later if you want to run internally first before transferring support.
Who owns the monitoring configuration and runbooks?
You do. Monitoring configuration, alerting rules, and incident runbooks transfer to your organization if the agreement ends.
Do you provide proactive health reviews, or only reactive support?
Both. Regular platform health reviews are scoped alongside reactive incident response, not sold as a reactive-only contract.
What industries rely on managed services most?
Financial services, healthcare, and e-commerce, where downtime outside business hours carries real revenue or compliance risk.
Can we scale the support tier up or down as our needs change?
Yes. SLA tiers can be adjusted as your system's criticality or traffic changes.
How quickly can you start a managed services engagement?
Every inquiry gets a response within 2 business hours.
Ready to talk through Managed Services?
Start with a 30 minute discovery call. No sales deck, just architects.
Talk to Our Team